Want to fly from Austin to Chicago on a clear day? No problem.
Bad weather in Denver? Your flight to Chicago has been canceled.
It seems that as companies try to squeeze the very last drop of efficiency out of their operations, they also squeeze out all ability to deal with anything but the ordinary. We ordered BR's coude catheter on September 18. It was scheduled to ship on the 21st. Then the 22nd. Then it was marked "on backorder." That's not a good sign. A call on the 23rd revealed that the Fort Worth warehouse was out of stock, but the Jacksonville warehouse had some. It should ship within 24 hours and be delivered within 3 days.
Yet the web site never changed: "on backorder, scheduled to ship 9/22"
A call yesterday revealed the same information: Fort Worth doesn't have it, but Jacksonville does. It will ship within 24 hours.
Paint me skeptical.
This morning I got the e-mail I had been waiting for: Your backorder has been shipped
It should be here some time Thursday, so we'll move the home nurse visit from Wednesday to Friday, change the tube, and know by the end of the week if more drastic measures will be necessary to bring BR's bladder under control.